| VinylBank Shipping and Returns Policy |
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Shipping
All UK orders are sent via first class mail, European and Worldwide postage is by
small packet airmail. All items are securely packed in custom CD/LP mailers.
UK POSTAGE
Prices quoted on site include UK first closs postage, Multiple UK purchases
will be subject to a postage discount of £0.50 per extra item.
EUROPEAN COMMUNITY (EU) RATE
An extra £1.00 will be added for EU deliveries on the first item, thereafter
an extra £1.00 will be charged on each extra item.
WORLDWIDE RATE
An extra £2.00 will be added for worldwide deliveries on the first item.
Thereafter an extra £0.50 for each additional item.
Returns
We hope you will be happy with your purchases from vinylbank, however if you
are not satisfied with the items supplied, they may be returned within 14
days of receipt, in the original selling condition, and a full refund will
be made via the original method of payment.
If the items are returned due to an error on our part we will refund the postage
along with the original cost. If the item is returned for any other reason, excluding
physical faults, postage will be met by the customer in addition a charge of £1.50
will be levied as a handling charge.
Please contact us by email regarding
all returns - returns@vinylbank.co.uk. We will need to take credit/debit
card details again so that a refund may be made.
Lost Orders
If your product is lost during transit, we will replace the item where
possible. If the product is not available we will refund the cost plus
postage. A period of 30 days must elapse before this process is put into
practice.
We regret that whilst every effort will be made we cannot guarantee that a title
listed will actually be available, as stock can change from day to day, many items
being of the "one off" variety.
In rare cases an item may be in stock when you place an order and out of
stock by the time your order is processed. An immediate refund will be made
in such a circumstance.
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